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Client Support & Service Operations

Veteran-Owned. Mission-Focused. Here to keep your systems secure, reliable, and mission-ready.

Our Commitment:

RebelWave Technologies provides full lifecycle support for all deployed solutions — from AI-driven analytics and cloud automation to secure DevSecOps pipelines.
Our support structure is built for responsiveness, compliance, and dependability across commercial and federal environments.

Support Channels:

📧 Email Support: support@rebelwavetech.com
📞 Direct Line: (615) 775-8459
🕓 Hours: 8:00 AM – 8:00 PM CST, Sunday–Sunday
🔐 Secure Ticket Portal: Available for contracting and enterprise clients

Support Tiers:

Standard Support

  • Designed for commercial and Upwork clients

  • Includes troubleshooting, bug fixes, and deployment guidance

  • Response within 24 hours

 Enterprise / Federal Support

  • 24/7 monitoring and incident response

  • Compliance-aligned with CMMC and FedRAMP standards

  • Dedicated engineer and encrypted communication

Incident Workflow:

  1. Submit your issue by email or secure ticket.

  2. Receive a confirmation and ticket ID within 2 hours.

  3. Monitor your issue status via the RebelWave Client Portal.

  4. Critical issues are escalated directly to the lead engineer.

Service Level Objectives:

RebelWave maintains:

  • 99.9% uptime for managed systems

  • Critical response time: under 4 hours

  • Security updates: within 48 hours of release

  • Compliance reporting: monthly (for federal clients)

Client Resources:

  • [Knowledge Base (Coming Soon)]

  • [System Status Dashboard (Private Access)]

  • Request a Demo →

Need Immediate Assistance?

Contact support@rebelwavetech.com with your project name, issue type, and severity rating (Low / Medium / High).
For enterprise contracts, escalation procedures are pre-defined in your SLA documentation.

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